Return & Exchange Policy
At Skinmode, every product is crafted with care and attention to quality. However, if there is an issue with your order, we are committed to providing a smooth and transparent return or exchange experience.
You may raise a return or exchange request if:
• You receive an incorrect product
• You receive a damaged, tampered, or leaking product upon arrival
• One or more items are missing from your order
• There is an issue with the quality or quantity of the product(s)
To initiate a request, simply contact us on WhatsApp at 8120162921 and share the required details along with clear images of the damaged, incorrect, or missing items for verification.
Exchange Process
Once the submitted images are reviewed and approved, we will process a replacement for the same product.
Return Process
Once the submitted images are reviewed and approved, we will issue a coupon equivalent to the product’s MRP, which can be used on future purchases.
Our team is always here to assist you and ensure you have the best possible experience with Skinmode.
